Frequently Asked Questions
Here are a few questions answered.
Can others find out that I am using the service?
If you don’t tell anybody that you are using our services, neither will we. In fact, we take special steps to ensure that the charges that show up on your bank or debit card statement will not reveal the fact that you are using an academic writing service.
How are writers selected?
We use a rigorous selection and training process when hiring new writers. When you place an order with us, your writer is selected based upon the subject matter, academic level, and deadline. Be assured that any writer we use has both academic and real world experience that more than qualifies them.
Who do I contact with questions?
If you have a general question about our products, services, or policies please contact a customer service representative. If you have questions about a writing project that is currently in progress, please contact your writer directly. Complaints should also be directed to customer service reps as they will be able to connect you with the person most qualified to assist you.
Can I request a specific writer?
If you are a returning customer, you can request the writer who previously completed an order for you. When placing a new order, you need to choose the Request writer option and select the writer you need from the drop-down list. Yet, there may be cases when this particular expert is not available at the moment. Therefore, a different writer can be assigned to your order.
Do you keep a database of pre-written essays?
No, we do not have such a database. All papers you order from us are written from scratch. This means your paper is unique and has never been published before—neither will it be published after we deliver it to you.
Is there a money-back guarantee? If yes, how I receive a refund?
You can get more details about possible types and terms of refunds on our official money-back guarantee page.
How can I pay for an essay? Is it safe to submit payments through your site?
After you fill out the order form, you will be redirected to the company’s web page where tips will guide you through an easy process of paying for our service. In a couple of minutes, we receive the funds and start working on your order to provide you with high-quality academic assistance.
How can I send my case-study/articles/additional materials to the writer?
You can add any files either while filling out the order form, or right after you did it. Upon entering all of your paper’s details, you will be automatically redirected to your personal order page on NerdMyEssay.com. Here, you can attach any of the required case studies/articles/additional materials directly to the Files tab. As soon as you upload the materials, they become visible to your writer. If you experience any difficulties with uploading your files, feel free to contact our support manager and ask for assistance.
can I contact a writer who will be writing my paper?
You will be able to communicate with the writer assigned by sending messages from your personal account. You will also get an email notification about every new message received from the writer. To ensure your paper is completed in the best possible way, we recommend to check your personal account from time to time to see if your writer has any questions regarding your order.
How long does it take you to find me a writer?
We start looking for a suitable writer to match your requirements as soon as you place your order. Yet, sometimes it may take a couple of days to find an available expert, especially if you have a complex assignment or subject. You can always check the status of your order, including if a writer was assigned, on your personal account.
Can you send me the copy of sources cited in my paper?
This option is available on our website. We can send you excerpts from articles, books, and more used in your paper by paying an extra 10% of your base order price.
Do I pay for any revisions of my paper?
If you have any extra requirements or need to rewrite the entire paper or large parts of it, you will have to pay an extra fee for such a revision. Please, contact our support service to calculate the cost of the revision your paper may need.
When will my paper be ready?
Remember that a writer needs a sufficient amount of time in order to conduct thorough research. Therefore, please choose the most suitable deadline when you place an order. Moreover, the later you need your paper to be delivered to you, the cheaper it will be. Thus, you will be able to save your money while your writer will have enough time to work on your order and ensure its quality.
Make sure you upload all the additional materials at the very beginning. If you fail to do that, the deadline for your order will be postponed as well.
How will I receive the paper?
As soon as your assigned writer completes your paper, you will get a notification via email with a link to your personal account. However, if your deadline is very short or expires soon, you’d better check the order’s progress in your account yourself in order to avoid any misunderstandings. Please note that we do not send files by email. The only way you can download and review your custom paper is by accessing it from your personal account on our website.
What if I forgot my password?
When placing your first order with NerdMyHomework.com, you will need to create your personal password. If you have forgotten it while submitting a new order, please follow the Forgot password link on the login form, enter your email, and set a new password. After that, you’ll get an email with an activation link. By following this link, you’ll be able to access your account with an updated password.
I want to cancel my order. How can I do this?
If for some reason you need to cancel an order you’ve placed, you can contact our support team, as we consider each case individually. Please note that in some cases, you will get only partial compensation of your payment. To find out more about a refund after a cancellation, check our money-back guarantee.
How can I receive a refund?
You can certainly get your money back in several cases. You can receive a full refund if you have paid for your order twice or if you have placed two identical orders. In case your paper was late or the quality of the paper does not correspond to your expectations, you will get compensation for these issues. You can find more details about possible types and terms of refunds on our official money-back guarantee page.
What if I don’t like my paper? Can I ask for a revision?
I haven’t received my paper by the deadline. What should I do?
Let us know immediately about that. You can do it by writing a message on your order page, entering a live chat, or calling us. Our support manager will carefully examine your order and will assist you with it right away. The reasons for late delivery may vary from time to time. It can happen that you have entered a wrong email address or your spam filter does not allow you to receive emails from us. It is also possible that the writer is waiting for your reply and can not continue working without your assistance, or we are checking the work for plagiarism. Whatever the case may be, contact us if you have any problems with getting your order on time.
How long does it take to finish a writing project?
This depends. A basic homework assignment might take less than a day. Thesis and dissertation services may take several weeks or even months. Likewise, editing a resume will go much faster than writing one from scratch. When you place your order we will try to provide you with as accurate a time estimate as possible.
What kinds of writing services do you provide?
We provide primarily academic writing services. This includes essays, research papers, lab reports, and term papers. We also help students with admissions and scholarship essays. Graduate students frequently come to us for help with dissertation and thesis work. Finally, we also provide resume and CV writing services, along with business content writing.
Is your service confidential?
When you place an order with our company, we ask you to provide us with such personal information as your name, phone number, and email address. We need this data to keep you updated on the important things related to your order or account.
We guarantee that both your personal and financial information is safe. In addition to this, we do not provide this information to any third parties.